Privacy Policy

Last updated: September 18, 2026  ·  Applies to visitors and customers of AL-Dawood Global Ventures

1. Introduction

We respect your privacy. This Policy explains what information we collect when you visit our website or purchase digital services, how we use it, and the choices you have. By using our website or services, you acknowledge this Policy.

2. Information We Collect

2.1 Information you provide

• Name, email address, phone / WhatsApp number
• Order details (service type, player ID / UID for game top-ups, project requirements)
• Payment confirmation references (we do not store full card numbers on our servers)
• Messages sent via contact forms, email, or chat

2.2 Information collected automatically

• IP address, browser type, device information
• Pages visited and approximate location derived from IP
• Standard server logs for security and performance

3. How We Use Your Information

• To process and deliver your digital orders
• To communicate about orders, support, and service updates
• To improve our website and customer experience
• To prevent fraud, abuse, and unauthorized access
• To comply with legal and regulatory obligations

We do not sell your personal information to third parties.

4. Sharing of Information

We may share limited data with:

• Service partners necessary to fulfill your order (e.g., payment processors, delivery channels)
• Professional advisors (legal, accounting) under confidentiality
• Authorities when required by law or to protect our rights and users

Third-party platforms (Adobe, gaming publishers, AI providers, etc.) have their own privacy policies when you use their products after delivery.

5. Cookies & Similar Technologies

Our website may use essential cookies for basic functionality and optional analytics cookies to understand traffic. You can control cookies through your browser settings. Disabling cookies may affect some site features.

6. Data Retention

We retain order and communication records for as long as needed to provide services, handle disputes, meet legal requirements, and maintain business records. When data is no longer required, we delete or anonymize it where practicable.

7. Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or alteration. No method of electronic transmission or storage is 100% secure; we encourage you to use strong, unique passwords for any credentials we deliver.

8. Your Rights

Subject to applicable Pakistani law, you may request to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion where we have no continuing legitimate need to keep it
• Withdraw consent for marketing communications (service-related messages may still be sent)

To exercise these rights, contact us at info@macloudtechnologies.com or call 0334 8608762.

9. Children's Privacy

Our services are directed at adults. We do not knowingly collect personal data from children under 18. If you believe a minor has provided us data, contact us for removal.

10. International Transfers

Our primary operations are in Pakistan. Digital delivery and tooling may involve systems located in other countries. By using our services, you consent to such processing as reasonably required to fulfill your order.

11. Changes to This Policy

We may update this Privacy Policy periodically. The “Last updated” date will change accordingly. Material changes may also be communicated via our website or email.

12. Contact Us

For privacy-related inquiries:

• Email: info@macloudtechnologies.com
• Phone: 0334 8608762
• Office: Office # 4, 5th Floor, Corporate Centre, Business Park, Block C Gulberg Greens, Islamabad